Refund Policy
All sales are final. However, if you receive a product that is damaged, defective, or not as described, we will consider refunds or replacements upon receiving photographic evidence and proof of purchase within 7 days of delivery. Please note that any damage resulting from misuse, improper handling, or failure to follow the product’s instructions will make you ineligible for a refund or replacement. Refund and replacement requests can be submitted through our contact forms or via our social media channels (Instagram or Facebook). We will aim to respond to your inquiry in a timely manner.
Our Rights
Tanso reserves the right to approve or deny any refund or replacement request at our discretion, as permitted by Australian consumer law. This includes assessing whether the product defect qualifies for a refund or replacement under the Australian Consumer Guarantees, which protect against major defects.
Privacy Policy
At Tanso, we respect your privacy. Stay engaged with us, we encourage you to follow and interact with our posts on social media (e.g., Instagram). We occasionally offer discounts to familiar faces and customers who regularly engage with our brand, recognised through personal interactions on our platforms. We do not share or sell your information to third parties. Any personal data shared with us (such as for shipping or contact purposes) will be used solely to fulfill your order and provide you with customer support. We comply with the Privacy Act 1988 (Cth) to protect your personal information.
General Disclaimer
All terms mentioned above are in accordance with Australian Consumer Law. These policies are subject to change at any time. We reserve the right to amend this page as necessary, in compliance with legal updates or business adjustments. For any concerns or questions, please reach out! We take pride in providing the best possible customer experience and are committed to strong communication.